Frequently Asked Questions

 

How do I apply for a Library card?

How can I access my Library account?

How can I renew items?

Can I check out items from other libraries?

How can I place holds on items from home?

Why is my account blocked when I try to place a hold?

I can’t remember my PIN. Can you give it to me?

What should I do if I lose my card?

How do I check out eBooks or eAudiobooks?

How do I sign up for Library programs or events?

Do you have computers with Internet and Microsoft Office?

Does the Library have wireless Internet?

Can I fax and scan documents at the Library?

How do I sign up for a study room?

Can I have an examination proctored at the Library?

Does the Library have tax forms?

Does the Library sell used books?

Does the library offer notary services?

How can I donate material to the Library?

How can I apply for a job at the Library?

How do I apply for a Library card?

To apply for a Library card, bring a completed Library card application and a valid Michigan Driver’s License or State ID with your current address on it to the Circulation desk at any Warren Public Library. You can print a copy of the Library card application and view a list of who is eligible for a card here.
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How can I access my Library account?

You can access your Library account either by phone or online. To access your account by phone, call 1-877-270-1273. Be sure to have your library card and PIN ready.

To access your account online, click on the ‘Log into My Account’ link located in the Search Our Catalog box in the upper left corner of our homepage. This will take you into our catalog. Enter your Library card number in the User ID box and PIN in the PIN box and click Login to the e-Library OPAC. After you are logged in, you can check your account, change your PIN, and renew items.
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How can I renew items?

There are tow options for renewing items from home- online or through telephone renewal. For online renewals, log into your account using the steps above. Click ‘Renew My Materials’. Select which items you wish to renew then click ‘Renew Selected Items’. If you wish to renew all items you have out, select ‘Renew All’ and then click ‘Renew Selected Items’.

You can also renew items by phone by calling telephone renewal at 1-877-270-1273. Be sure to have your library card and PIN ready!
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Can I check out items from other libraries?

With your Warren Public Library card, you can check out materials from the following libraries: Armada Free Public Library, Center Line Public Library, Chesterfield Township Library, *Clinton-Macomb Library, Eastpointe Memorial Library, Fraser Public Library, Harper Woods Public Library, Lenox Township Library, MacDonald Public Library (New Baltimore), Mount Clemens Public Library, Ray Township Public Library, Richmond Public Library, Romeo District Library, Roseville Public Library, St. Clair Shore Public Library, Shelby Township Library, Sterling Heights Public Library, *Troy Public Library, Utica Public Library.

*You must apply for a separate Clinton-Macomb or Troy library card to use these libraries.

If after searching our catalog you do not find what you are looking for, you can use MeLCat to search holdings of libraries throughout Michigan. Items can be requested through MeLCat to be sent to the Warren Public Library for pickup. MeLCat access is only available to Warren residents.
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How can I place holds on items from home?

You can search the Warren Public Library catalog by using the ‘Search our catalog’ search box in the top-left corner of our homepage. Select which Library’s holdings you wish to search, enter your search terms, and select a search option (title, author, series, etc…) This will take you into our catalog. When you find an item you like to place on hold, click on the ‘Place Hold’ link on the left side of the item’s record. If you have not logged in, enter your Library card number in the User ID box and PIN where indicated. Select the library where you wish to pick up your hold. Click Place Hold. You will be notified by either phone or email, depending on the preference you selected when you applied for your Library card, when your hold is available for pickup.
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Why is my account blocked when I try to place a hold?

Library card accounts are blocked when a person has over five items currently overdue or more than $5 in fees. A payment to bring the fees under $5 will eliminate the block. Holds, renewals, and checkouts will not be able to take place until the block on the account is resolved.
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I can’t remember my PIN. Can you give it to me?

If you do not remember your PIN, you will need to come to the circulation desk of any Warren Public Library branch with your Warren Library card and identification. Staff members will be able to reset your PIN. PINs will never be given out over the phone.
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What should I do if I lose my card?

Please report your lost or stolen library card immediately. Until you do so, you are responsible for all materials borrowed with your card and any resulting fines or charges.

To replace a lost card, please come to the Circulation desk of any Warren Public Library branch. A staff member will assist you with a new card. There is a $5 fee for lost cards.
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How do I check out eBooks or eAudiobooks?

The Library supplies eBooks and downloadable eAudiobooks. For more about these services and how to use them, click here.
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How do I sign up for Library programs or events?

To sign up for Library programs call the phone number listed with the event’s description. You can search for specific department events by using the Event Type filter to the left of the calendar. In future, we hope to have online patron registration.
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Do you have computers with Internet and Microsoft Office?

All Warren Public Libraries have computers with Internet access and Microsoft Office available for use by the public. The number of computers available varies by branch.

To see our entire Internet policy, click here.

Computer use is free to Warren Public Library cardholders and to cardholders of libraries in the Suburban Library Cooperative. You must have your library card to use library computers. If you do not have a Library card and wish to use Library computers, you can purchase a computer guest pass for $2.
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Does the Library have wireless Internet?

Yes, all Warren Public Library branches have wireless Internet access available.
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Can I fax and scan documents at the Library?

Documents can be faxed and scanned only at the Civic Center Library. Faxes and scanned documents cost $1.00 for the first page, and $.25 for each additional page. The Library does not provide cover sheets.
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How do I sign up for a study room?

The Civic Center Library has 3 study rooms that can be reserved. Reservations for library study rooms will be taken Monday through Friday, 9:00 am – 4:45 pm. Call 586.574.4564 to reserve a room. Same day reservations are not allowed.

For reservations on Saturday and Monday, please call the Friday before.
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Can I have an examination proctored at the Library?

Exams can be proctored only at the Civic Center Library. There is a $25.00 charge for each exam that is proctored. To schedule a proctored exam, please call 586.751.0770.
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Does the Library have tax forms?

During tax season all branches of the Warren Public Library will have printed copies of the most common tax forms available for pickup.

Tax forms can also be printed at the Library for $.10 per page. Tax forms can be found online by visiting our tax forms page.
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Does the Library sell used books?

The Friends of the Warren Public Library have a limited selection of used books and other items available for sale at the Civic Center Library, Arthur Miller Branch, and Dorothy Busch Branch.

The Friends also sponsor monthly book sales. These book sales are held at the Old Village Hall located at 5961 Beebe Street (east of Mound and north of 13 Mile) in Warren. For more information about these sales, click here.
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Does the library offer notary services?

Notary services are available at the Warren Civic Center Library and the Arthur Miller Branch Library. Notary services are free for those that have a valid Warren library card  and $5.00 per document for all other patrons, with a maximum charge of $20.00 for 4 or more documents. (Approved Warren Library Commission 11-21-13)
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Donations are currently not being accepted at Warren Public Library locations. Items can be donated to the Friends of the Warren Public Library bookstore. For the location and hours of the Friends bookstore please see http://www.warrenlibrary.net/book-sales-and-donations/. Materials are sold through the Friends of the Warren Public Library booksales and are used to support programs and activities of the Library. [updated 6-27-14]
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How can I apply for a  job at the Library?

The Warren Public Library is a department of the City of Warren. For a list of employment opportunities throughout the City, including possible Library employment, click here.
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