Curbside Pickup

 

The Warren Public Library is instituting a curbside pickup program at the Warren Civic Center Library beginning Monday, June 8, 2020 to begin offering physical materials to patrons. Please see all of the details, including procedures, below.

Where is curbside pickup available?

Curbside pickup will be available at the Warren Civic Center Library, located at the Warren City Hall building.

What times will curbside pickup be available?

Curbside pickup will be available during the following days and times:

  • Monday – 12:00 pm – 7:30 pm
  • Tuesday – 9:00 am – 4:30 pm
  • Wednesday – 12:00 pm – 7:30 pm
  • Thursday – 9:00 am – 4:30 pm
  • Friday – 9:00 am – 4:30 pm

Where do I park for curbside pickup?

Curbside pickup will be taking place on the south side of the Warren City Hall building, along City Square South. Signs will be posted indicating where you can park. A picture showing the location can be viewed here.

What are the procedures for curbside pickup?

In order to ensure the safety of staff and patrons, please follow the following procedures for curbside pickup:

  1. When you receive a notification that your holds are available, call the Warren Civic Center Library at 586-751-0770 during the hours we are offering curbside pickup. Please call ahead of time at least an hour before you plan on picking up your items.
  2. When you arrive at the library please park in the designated area for curbside pickup.
  3. After arriving, you must call the library again to let us know you have arrived. Please provide the make, model, and color of your vehicle. Please also either lower the back window of your vehicle or open the trunk so that staff can place items in your vehicle.
  4. After letting us know you have arrived, staff will bring items to your car. You must show staff your driver’s license (preferred) or library card through your window for staff verification. Staff will then deposit items in your vehicle.
  5. Items delivered via curbside will include a checkout slip showing due dates of items.

Can I return items via curbside pickup?

No. Item returns will not be accepted through curbside pickup. If you need to return items, all four Warren Public Library locations feature drop boxes accessible from the outside of the building, including a drive-up drop box located at the Warren Civic Center Library.

How are returned items being handled?

To protect both staff and patrons, items returned to all branches of the Warren Public Library are being quarantined for at least 72 hours after being removed from library dropboxes before being able to be checked out again.

I have holds available at another Warren Public Library branch. Will I be able to get my holds?

The Warren Civic Center Library is the only Warren Library location that is offering curbside pickup. We are in the process of moving holds from other branches and notifying patrons that their items can be picked up at the Warren Civic Center Library.

Can I call the Civic Center Library to see if library items are available, or do I need to place items on hold first?

Staff will be answer phones during the hours listed above. You can call the Warren Civic Center Library at 586-751-0770 during those times to see if we have items available. If items are on the shelf we will pull them and have them ready for you when you arrive for curbside pickup.

I received a notification that my hold is available. How long do I have to pick up my holds?

Items will be held for 14 days from when they become available. Please plan on picking up your items during this time.

Are mobile hotspots available for curbside pickup?

Mobile hotspots are not available for curbside pickup and will be available again when the library reopens to the public.

Are rental DVDs available for curbside pickup?

Rental DVDs will be available for curbside pickup. They cost $1 to checkout for a 2-day period. If you wish to checkout a rental DVD, you will need to have exact change to hand to the staff member who delivers your items.

Will checkout periods be extended for items during curbside pickup?

Due dates for items checked out prior to the library’s closure due to the coronavirus shutdown in March have been extended through June 30. Items checked out through curbside pickup beginning June 8 will follow normal checkout periods.

Can I pay fines through curbside pickup?

No. Fines cannot be paid during curbside pickup. Fines can be paid by credit card by logging into your library card account through our online catalog.

Can I apply for a library card through curbside pickup?

No. Curbside pickup is only for delivering physical library items to patrons. If you do not have a library card you can create a virtual library card which will give you access to a wide variety of electronic resources. Full-service cards for new patrons which allow access of physical items are not available at this time. They will be available again when the library reopens.

I need to make a copy or fax a document. Can you do that for me through curbside pickup?

No. Curbside pickup is only for picking up library items.

I just remembered another item that I want while coming to pick up items curbside. Can I ask for you to get it for me while I’m picking up my other materials?

No. Staff will not be answering item requests during curbside pickup. If you want to see if we have an item, you must call ahead before you arrive for curbside pickup.

I can’t make it to the Warren Civic Center Library. When will curbside pickup be offered at other branches?

Currently curbside pickup is only offered at the Civic Center Library. We will update this page should we be able to offer it at other locations.

When will the libraries be open to the public again?

We currently do not have a date when the libraries will reopen. Continue watching our website and social media pages for further updates.

Updated 7/9/20